Technical Support Specialist

Switzerland

• Workplace: CH-6300 Zug
• Operation Area: Service
• Position: Em­ployee

• 2nd level technical support：support field service engineer；customer support through phone， e-mail 、remote support or tickets system . Escalate technical and customer issue timely to next level support. Ticket management，hot issue support
• Collect technical and build technical library/service bulletin from TPCs and flow down to engineer
• Collect and Provide Continuous Production Improvement advice，and extend to TPC
• Service sale support，provide the product upgrade or retrofit proposal, cost analysis in time，and research and confirm the business of service Project
• Regular meeting with TPC, coordinate the TPC resource， learning or getting the training from TPC if need
• Provide the training for field service engineers,Cross country/global support

Your qualifications

• Background and knowledge in designated fields as electrical, chemical, process, manufacturing, software, etc
• 5+ years in industrial customer service, engineering or manufacturing
• Knowledge of PLC，automatics，drive technology，know how to use TwinCAT
• Continuously learn and develop technical competency to improve the capability of services
• Good sense in customer relationship and customer satisfaction
• Good communication and good in oral and written English.Good in MS Office tools

 

Join us in shaping future technologies.
We look forward to receiving your detailed job application. You can directly send you CV to info@swissenergy-solar.ch